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【Notice of Holiday Periods in 2026】

• Golden Week: April 29 – May 6, 2026
 (Inquiry/Booking Deadline: April 28, 3:00 PM)

• Obon Holiday: August 13 – 16, 2026
 (Inquiry/Booking Deadline: August 12, 3:00 PM)

• Silver Week: September 19 – 23, 2026
 (Inquiry/Booking Deadline: September 18, 3:00 PM)

• Year-End & New Year Holidays: December 26, 2026 – January 3, 2027
 (Inquiry/Booking Deadline: December 25, 3:00 PM)

 

*Please note that we do not accept reservations for Saturdays, Sundays, or Japanese public holidays. Although the booking system may allow you to submit a reservation for these dates, we will be unable to accept it. If you make a reservation in error, we will process your refund on the next business day.

If you use a credit card issued outside Japan, your card company may charge a refund processing fee of approximately 3%. Medilator is unable to cover this fee. Thank you for your understanding.

Reservation

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【Medical Interpreter Service: Booking and Cancellation Policy】

The fees for our medical interpreting services vary depending on the start time and the level of interpretation selected.

If you have selected the wrong service option or would like to cancel your booking, please contact us through our contact form before an interpreter has been confirmed.

Once an interpreter has been confirmed, we will notify you of the interpreter’s name by email.

Emails from our company will be sent from one of the following email addresses:​

Please also check your spam or junk mail folder, as our emails may occasionally be filtered there.

There is no cancellation fee if you cancel before an interpreter has been confirmed.
In such cases, you will receive a full refund.

Please note that a cancellation fee will apply once an interpreter has been confirmed. If you wish to cancel your booking, please contact us as soon as possible.

Get 10% Discount

for purchases over 30,000 yen.

Promo Code: PROMO10 *Weekdays Only*

※ Discounts are available only to customers who book through this website.
Once your interpreter has been confirmed, a cancellation fee of at least 10% of the total service fee will apply if you cancel.
Please be sure to enter your PROMO CODE when booking the service.

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Medilator

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Ambi Inc.
7-13-6 2F Ginza Chuou-ku Tokyo, Japan 104-0061

​We are there for you
Business Hours: 9:00 a.m. - 5:00 p.m. Monday to Friday 
Service Availability: 24 hours a day, 7 days a week

​​

【Notice of Holiday Periods in 2026】

• Golden Week: Apr 29 – May 6, 2026
(Inquiry/Booking deadline: Apr 28, 3:00 PM)
• Obon: Aug 13 – 16, 2026
(Inquiry/Booking deadline: Aug 12, 3:00 PM)
• Year-end & New Year: Dec 26, 2026 – Jan 3, 2027
(Inquiry/Booking deadline: Dec 25, 3:00 PM)

​

Services will be available as usual during these periods; however, inquiries and booking requests will be temporarily suspended.

​【LINE】

★ Free Inquiries ★
We provide customer support in Japanese only. Please use WeChat’s translation feature.
For support in English, please contact us via the contact form.

【WeChat】

★免费咨询★
仅提供日语客服服务,请使用微信翻译功能。
如需英语服务,请通过联系表单咨询。

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© 2026 Ambi Inc. All Rights Reserved.

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